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14px;font-size:.92rem}.feedback-success{align-content:center;min-height:280px}.feedback-success-badge{color:#2e7d32;letter-spacing:.12em;text-transform:uppercase;background:#4caf501f;border-radius:999px;width:fit-content;padding:8px 12px;font-size:12px;font-weight:800}.feedback-success p,.feedback-ticket-reference{color:#0f172ab8;line-height:1.6}.feedback-summary{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin-top:6px;display:grid}.feedback-summary div{background:#f8f7f6bf;border:1px solid #0f172a14;border-radius:18px;gap:6px;padding:14px 16px;display:grid}.feedback-summary span{color:#0f172a8f;letter-spacing:.08em;text-transform:uppercase;font-size:12px;font-weight:700}.feedback-summary strong{color:#0f172a;line-height:1.5}.feedback-ticket-reference{margin-top:4px;font-size:.92rem}.toast-viewport{z-index:1000;pointer-events:none;gap:12px;width:min(380px,100vw - 32px);display:grid;position:fixed;top:20px;right:20px}.toast-card{pointer-events:auto;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);background:#fffffff5;border:1px solid #0f172a1a;border-radius:18px;grid-template-columns:44px minmax(0,1fr) auto;align-items:start;gap:12px;padding:14px;animation:.24s ease-out toast-in;display:grid;box-shadow:0 18px 40px #0f172a24}.toast-card.tone-success{border-left:4px solid var(--ticket-green)}.toast-card.tone-error{border-left:4px solid #ef4444}.toast-card.tone-info{border-left:4px solid var(--ticket-blue)}.toast-icon{width:44px;height:44px;color:var(--ticket-blue);background:#037ef314;border-radius:14px;justify-content:center;align-items:center;display:inline-flex}.toast-card.tone-success .toast-icon{color:var(--ticket-green);background:#4caf501a}.toast-card.tone-error .toast-icon{color:#dc2626;background:#ef44441a}.toast-copy{gap:4px;min-width:0;display:grid}.toast-copy strong{color:#0f172a;font-size:.96rem}.toast-copy p{color:#0f172abd;font-size:.9rem;line-height:1.5}.toast-close{color:#0f172a8a;background:0 0;border:none;padding:0;font-size:1.25rem;line-height:1}@keyframes toast-in{0%{opacity:0;transform:translateY(-10px)scale(.98)}to{opacity:1;transform:translate(0,0)scale(1)}}.team-members-page{background:var(--ticket-bg);min-height:100vh;color:var(--ticket-black);padding:28px 32px 40px;font-family:Lato,Arial,sans-serif}.team-members-shell{max-width:1480px;margin:0 auto}.team-members-topbar{justify-content:space-between;align-items:flex-end;gap:20px;margin-bottom:24px;display:flex}.team-members-topbar h1{font-family:Lato,Arial,sans-serif;font-size:clamp(2rem,3vw,2.8rem);line-height:1.05}.team-members-topbar p{max-width:68ch;color:var(--ticket-grey);margin-top:8px;line-height:1.6}.team-members-stats{grid-template-columns:repeat(3,minmax(120px,1fr));gap:12px;display:grid}.team-members-stat{border:1px solid var(--ticket-border);background:var(--ticket-white);border-radius:16px;min-width:120px;padding:14px 16px;box-shadow:0 12px 28px #0f172a0a}.team-members-stat span{color:var(--ticket-grey);letter-spacing:.08em;text-transform:uppercase;font-size:12px;font-weight:700;display:block}.team-members-stat strong{color:var(--ticket-black);margin-top:6px;font-size:22px;line-height:1.1;display:block}.team-members-grid{gap:18px;display:grid}.team-members-card-header{justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:14px;display:flex}.team-members-card-header h2{margin-bottom:4px;font-family:Lato,Arial,sans-serif;font-size:18px}.team-members-card-header span{color:var(--ticket-grey);font-size:13px;line-height:1.4}.team-members-form-fields{margin-top:0}.team-members-form-actions{flex-wrap:wrap;align-items:center;gap:12px;margin-top:16px;display:flex}.team-members-form-actions .edit-ticket-btn{width:auto;min-width:144px}.team-members-refresh{width:auto;min-width:110px}.team-members-banner{color:#0f172a;background:#037ef314;border:1px solid #037ef324;border-radius:16px;margin-bottom:4px;padding:14px 16px;font-size:14px;line-height:1.5}.team-members-banner-success{background:#4caf501a;border-color:#4caf5029}.team-members-banner-error{color:#991b1b;background:#dc262614;border-color:#dc26261f}.team-members-table-wrap{overflow-x:auto}.team-members-table{grid-template-columns:minmax(300px,1.35fr) minmax(220px,1fr) minmax(150px,.7fr) minmax(120px,.55fr) minmax(180px,.75fr);align-items:center;gap:16px;width:100%;min-width:1180px;display:grid}.team-members-table-head{border:1px solid var(--ticket-border);background:var(--ticket-white);color:var(--ticket-grey);letter-spacing:.08em;text-transform:uppercase;border-radius:16px 16px 0 0;padding:18px 16px;font-size:12px;font-weight:700}.team-members-row{background:var(--ticket-white);border:solid var(--ticket-border);color:var(--ticket-black);border-width:0 1px 1px;padding:16px;font-size:14px;line-height:20px}.team-members-row:last-child{border-radius:0 0 16px 16px}.team-members-row.editing{background:#037ef308}.team-members-cell{align-items:center;gap:10px;min-width:0;display:flex}.team-members-cell strong,.team-members-cell span{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.team-members-email-cell{gap:4px;display:grid}.team-members-email-cell strong{white-space:nowrap}.team-members-email-cell span{color:var(--ticket-grey);font-size:12px}.team-members-row-input,.team-members-select-wrap select{border:1px solid var(--ticket-border);background:var(--ticket-white);width:100%;height:40px;color:var(--ticket-black);border-radius:12px;font-size:14px;line-height:20px}.team-members-row-input{padding:10px 12px}.team-members-row-input::placeholder{color:var(--ticket-grey)}.team-members-select-wrap{align-items:center;width:100%;display:flex;position:relative}.team-members-select-wrap select{appearance:none;padding:10px 38px 10px 12px}.team-members-select-wrap svg{pointer-events:none;position:absolute;right:12px}.team-members-row-select-wrap{width:100%}.team-members-role-pill,.team-members-state-pill{white-space:nowrap;border-radius:999px;justify-content:center;align-items:center;min-height:28px;padding:4px 12px;font-size:13px;font-weight:700;display:inline-flex}.team-members-role-pill.admin{color:var(--ticket-blue);background:#037ef314;border:1px solid #037ef324}.team-members-role-pill.supervisor{color:var(--ticket-orange);background:#fe891f1a;border:1px solid #fe891f29}.team-members-role-pill.agent{color:var(--ticket-green);background:#4caf501a;border:1px solid #4caf5029}.team-members-role-pill.unknown{color:var(--ticket-grey);background:#8989891a;border:1px solid #89898929}.team-members-state-pill.active{color:var(--ticket-green);background:#4caf501a;border:1px solid #4caf5029}.team-members-state-pill.inactive{color:var(--ticket-grey);background:#8989891a;border:1px solid #89898929}.team-members-row-actions{flex-wrap:wrap;justify-content:flex-end}.team-members-row-actions .edit-ticket-btn{width:auto;min-width:84px}.team-members-legacy-note{color:var(--ticket-grey);font-size:13px;font-weight:700}.team-members-loading,.team-members-empty{color:var(--ticket-grey);align-items:center;gap:12px;padding:24px 16px;font-size:14px;display:flex}@media (max-width:1000px){.team-members-topbar{flex-direction:column;align-items:flex-start}.team-members-stats{grid-template-columns:repeat(3,minmax(0,1fr));width:100%}}@media (max-width:760px){.team-members-page{padding:20px 16px 28px}.team-members-stats{grid-template-columns:1fr}.team-members-form-actions,.team-members-card-header{flex-direction:column;align-items:stretch}.team-members-form-actions .edit-ticket-btn,.team-members-refresh{width:100%}}.edit-ticket-section-label{color:var(--ticket-grey);text-transform:uppercase;margin-top:20px;font-size:14px;line-height:20px}.new-ticket-comment-toggle,.edit-ticket-comment-toggle{gap:8px;display:flex}.new-ticket-comment-toggle button,.new-ticket-comment-actions button,.edit-ticket-comment-toggle button,.edit-ticket-comment-actions button{border:1px solid var(--ticket-border);background:var(--ticket-white);height:28px;color:var(--ticket-grey);cursor:pointer;border-radius:8px;padding:4px 12px;font-size:14px;line-height:20px}.new-ticket-comment-toggle-button.internal.active,.edit-ticket-comment-toggle-button.internal.active{color:var(--ticket-brown);background:#ac53131f;border-color:#ac531366}.new-ticket-comment-toggle-button.public.active,.edit-ticket-comment-toggle-button.public.active{color:var(--ticket-green);background:#4caf501f;border-color:#4caf5066}.new-ticket-comment-toggle button.active,.edit-ticket-comment-toggle button.active{background:var(--ticket-blue);color:var(--ticket-white);border-color:var(--ticket-blue)}.new-ticket-comment-box,.edit-ticket-comment-box{border:1px solid var(--ticket-border);resize:vertical;width:100%;min-height:124px;color:var(--ticket-black);border-radius:12px;margin-top:8px;padding:12px 16px;font-size:14px;line-height:20px}.new-ticket-comment-box::placeholder,.edit-ticket-comment-box::placeholder{color:var(--ticket-grey)}.new-ticket-comment-files,.edit-ticket-comment-files{flex-direction:column;gap:8px;margin-top:8px;display:flex}.email-intake-page .email-intake-review-card .edit-ticket-comment-files{gap:10px}.new-ticket-comment-actions,.edit-ticket-comment-actions{justify-content:space-between;align-items:center;gap:12px;margin-top:12px;display:flex}.new-ticket-comment-actions button,.edit-ticket-comment-actions button{align-items:center;gap:4px;display:inline-flex}.new-ticket-comment-attach,.edit-ticket-comment-attach{min-height:40px;color:var(--ticket-black);cursor:pointer;background:#8989890f;border:1px solid #8989892e;border-radius:12px;padding:0 14px;font-size:14px;font-weight:600;line-height:20px}.edit-ticket-status-badge{background:var(--ticket-orange-soft);border:1px solid var(--ticket-orange-border);color:var(--ticket-orange);border-radius:64px;justify-content:center;align-items:center;padding:4px 12px;font-size:14px;line-height:20px;display:inline-flex}.edit-ticket-detail-list,.edit-ticket-dynamic-list{flex-direction:column;gap:12px;margin-top:20px;display:flex}.edit-ticket-detail-row,.edit-ticket-dynamic-row{border-bottom:1px solid var(--ticket-border);min-height:32px;color:var(--ticket-grey);justify-content:space-between;align-items:center;gap:24px;padding-bottom:12px;font-size:14px;line-height:20px;display:flex}.edit-ticket-detail-row:last-child,.edit-ticket-dynamic-row:last-child{border-bottom:none;padding-bottom:0}.edit-ticket-detail-row strong,.edit-ticket-dynamic-row strong{color:var(--ticket-black);text-align:right;font-weight:400}.edit-ticket-meta-pill{white-space:nowrap;border:1px solid #0000;border-radius:999px;align-items:center;gap:4px;min-height:28px;padding:4px 12px;font-size:13px;font-weight:700;line-height:18px;display:inline-flex}.edit-ticket-assignment-history{flex-direction:column;gap:10px;margin-top:16px;display:flex}.edit-ticket-assignment-history-item{background:#f8f7f68c;border:1px solid #89898929;border-radius:14px;padding:12px 14px}.edit-ticket-assignment-history-top,.edit-ticket-assignment-history-meta{justify-content:space-between;align-items:center;gap:12px;display:flex}.edit-ticket-assignment-history-top strong{color:var(--ticket-black);word-break:break-word;font-size:14px;font-weight:700;line-height:20px}.edit-ticket-assignment-history-top span,.edit-ticket-assignment-history-meta{color:var(--ticket-grey);font-size:12px;line-height:18px}.edit-ticket-assignment-history-item p{color:var(--ticket-black);margin-top:8px;font-size:13px;line-height:20px}.escalation-modal .edit-ticket-field{margin-top:16px}.escalation-modal .attachment-modal-actions{margin-top:20px}.edit-ticket-assignee{align-items:center;gap:8px;margin-top:12px;display:flex}.edit-ticket-assignee-info{flex-direction:column;display:flex}.edit-ticket-assignee-info strong{color:var(--ticket-black);font-size:14px;line-height:20px}.edit-ticket-assignee-info span{color:var(--ticket-grey);font-size:14px;line-height:20px}.ticket-avatar,.sample-avatar{background:var(--ticket-avatar-blue-soft);border:1px solid var(--ticket-avatar-blue-border);width:40px;height:40px;color:var(--ticket-avatar-blue);border-radius:64px;flex-shrink:0;justify-content:center;align-items:center;font-size:14px;line-height:20px;display:flex}.ticket-avatar.green{background:var(--ticket-green-soft);border-color:var(--ticket-green-border);color:var(--ticket-green)}.edit-ticket-content-value{border:1px solid var(--ticket-border);background:var(--ticket-white);width:100%;color:var(--ticket-black);border-radius:12px;padding:12px 16px;font-size:14px;line-height:20px}.edit-ticket-content-value.subject{height:44px;font-weight:700}.edit-ticket-content-value.description{white-space:pre-wrap;min-height:120px;font-size:16px;line-height:24px}.edit-ticket-comment-list{border-top:1px solid var(--ticket-border);margin-top:16px}.edit-ticket-empty-state.edit-ticket-comments-empty{background:linear-gradient(#f8f7f6eb,#fffffffa);border:1px dashed #8989893d;border-radius:18px;margin-top:16px;padding:18px 20px}.edit-ticket-empty-state.edit-ticket-comments-empty strong{color:var(--ticket-black);margin-bottom:6px;font-size:15px;line-height:22px;display:block}.edit-ticket-empty-state.edit-ticket-comments-empty p{color:var(--ticket-grey);font-size:13px;line-height:20px}.edit-ticket-comment-item{border-bottom:1px solid var(--ticket-border);padding:16px 0}.edit-ticket-comment-item:last-child{border-bottom:none;padding-bottom:0}.edit-comment-author{gap:8px}.edit-comment-author strong{color:var(--ticket-black);word-break:break-word;font-size:14px;line-height:20px}.edit-comment-meta{color:var(--ticket-grey);gap:8px;font-size:14px;line-height:20px}.edit-ticket-comment-item .ticket-avatar{color:var(--ticket-blue);background:#037ef31a;border-color:#037ef33d}.edit-ticket-comment-item .ticket-avatar.green{color:var(--ticket-green);background:#4caf501f;border-color:#4caf503d}.edit-ticket-comment-item p{color:var(--ticket-grey);margin-top:12px;font-size:14px;line-height:20px}.internal-pill,.public-pill,.attachment-count{border-radius:64px;align-items:center;gap:4px;height:28px;padding:4px 12px;font-size:14px;line-height:20px;display:inline-flex}.internal-pill{color:#955841;background:#9558411a;border:1px solid #9558413d}.public-pill{color:#1fa15d;background:#1fa15d1a;border:1px solid #1fa15d47}.attachment-count{color:var(--ticket-grey);background:#8989891a;border:1px solid #89898980}.sample-comment-card p{color:var(--ticket-grey);margin-top:12px;font-size:14px;line-height:20px}@keyframes spin{to{transform:rotate(360deg)}}@keyframes slideFade{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes shake{0%,to{transform:translate(0)}20%{transform:translate(-4px)}40%{transform:translate(4px)}60%{transform:translate(-3px)}80%{transform:translate(3px)}}@media (max-width:1100px){.new-ticket-layout,.edit-ticket-layout,.email-intake-page .email-intake-layout,.admin-login-shell{grid-template-columns:1fr}.admin-login-title{max-width:100%}.new-ticket-header,.edit-ticket-header{flex-direction:column;align-items:flex-start;height:auto}.new-ticket-header-actions,.edit-ticket-header-actions{justify-content:flex-start;gap:12px;width:100%}.new-ticket-btn,.edit-ticket-btn{flex:1}}@media (max-width:640px){.admin-login-page{padding:18px}.admin-login-hero,.admin-login-panel{border-radius:22px;padding:24px}.admin-login-title{font-size:2.4rem}.admin-login-point{grid-template-columns:1fr}.admin-login-point span{border-radius:16px;width:48px;height:48px}.auth-actions.admin-login-actions{grid-template-columns:1fr}.new-ticket-header,.edit-ticket-header{padding:20px}.new-ticket-layout,.edit-ticket-layout{padding:16px 20px 32px}.new-ticket-header-actions,.edit-ticket-header-actions{flex-direction:column;align-items:stretch}.new-ticket-header-control,.edit-ticket-header-control{justify-content:space-between}.new-ticket-header-select,.edit-ticket-header-select{flex:1}}.attachment-count{cursor:pointer}.attachment-count:hover{opacity:.8}.app-shell{background:var(--ticket-bg);min-height:100vh;color:var(--ticket-black);padding:24px 28px 0}.app-shell-brand-button{background:0 0;border:none;flex-shrink:0;justify-content:center;align-items:center;padding:0;display:inline-flex}.app-shell-brand-logo{object-fit:contain;width:auto;max-width:220px;height:44px;display:block}.app-shell-navbar{background:#fffffffa;border-radius:14px;justify-content:space-between;align-items:center;gap:20px;width:100%;min-height:68px;padding:12px 20px;display:flex;position:relative;box-shadow:0 14px 35px #14191f14}.app-shell-navbar-left{align-items:center;gap:28px;min-width:0;display:flex}.app-shell-tabs{flex-wrap:wrap;align-items:center;gap:22px;display:flex}.app-shell-tab{color:#4b5a70;background:0 0;border:none;padding:8px 0;font-size:13px;font-weight:500;line-height:18px;position:relative}.app-shell-tab.active:after{content:"";background:#2b6fff;height:1px;position:absolute;bottom:0;left:0;right:0}.app-shell-actions{flex-wrap:wrap;align-items:center;gap:12px;display:flex}.app-shell-primary-action{color:#fff;background:#0a7cff;border:none;border-radius:8px;align-items:center;gap:8px;height:36px;padding:0 14px;font-size:12px;font-weight:600;line-height:18px;display:inline-flex;box-shadow:0 8px 18px #0a7cff40}.app-shell-icon-button{color:#666b73;background:#fff;border:1px solid #e3e6eb;border-radius:999px;justify-content:center;align-items:center;width:34px;height:34px;display:inline-flex}.app-shell-profile{position:relative}.app-shell-profile-button{color:#444b55;background:#fff;border:1px solid #e3e6eb;border-radius:10px;align-items:center;gap:8px;height:34px;padding:0 10px 0 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10px;display:grid}.active-position-selector{gap:10px;display:grid}.active-position-selector-label{color:#6b7280;letter-spacing:.08em;text-transform:uppercase;font-size:11px;font-weight:800}.active-position-selector-value{color:#111827;font-size:12px;font-weight:700;line-height:1.4}.active-position-selector-list{gap:8px;display:grid}.active-position-selector-item{text-align:left;background:#fff;border:1px solid #e5e7eb;border-radius:12px;gap:4px;width:100%;padding:10px 12px;display:grid}.active-position-selector-item.active{background:#037ef30f;border-color:#037ef347}.active-position-selector-item-title{color:#111827;font-size:12px;font-weight:700}.active-position-selector-item-subtitle{color:#6b7280;font-size:11px;line-height:1.35}.app-shell-dropdown-label{color:#6c717b;padding:4px 8px 8px;font-size:11px;font-weight:600;line-height:16px}.app-shell-dropdown-item{color:#2a2f38;text-align:left;background:0 0;border:none;border-radius:6px;align-items:center;gap:8px;width:100%;padding:7px 10px;font-size:12px;line-height:18px;display:flex}.app-shell-dropdown-item.active{color:#0a7cff;background:#0a7cff14}.app-shell-dropdown-item.danger{color:#ff5c4d}.app-shell-dropdown-item:hover{background:#2a2f380d}.app-shell-content{background:var(--ticket-bg);padding-top:22px}@media (max-width:900px){.app-shell-navbar{flex-direction:column;align-items:flex-start;gap:16px;padding-left:20px;padding-right:20px}.app-shell-actions{flex-wrap:wrap;justify-content:flex-start;width:100%}.app-shell-navbar-left{flex-direction:column;align-items:flex-start;gap:14px;width:100%}.app-shell-dropdown{flex-direction:column;left:0;right:auto}}.client-dashboard-page{min-height:100vh;padding:0 0 40px}.client-dashboard-layout{gap:20px;width:min(1320px,100%);margin:0 auto;display:grid}.client-dashboard-loading{width:min(1320px,100%);min-height:320px;color:var(--ticket-grey);justify-content:center;align-items:center;gap:12px;margin:0 auto;font-size:14px;line-height:20px;display:flex}.client-dashboard-hero{background:radial-gradient(circle at 100% 0,#037ef31f,#0000 36%),radial-gradient(circle at 0 100%,#fe891f1a,#0000 32%),linear-gradient(135deg,#fffffff5,#f8fafdeb);border:1px solid #8989892e;border-radius:28px;grid-template-columns:minmax(0,1.35fr) minmax(280px,.75fr);gap:20px;padding:28px;display:grid;box-shadow:0 18px 42px #14191f0f}.client-dashboard-hero-copy{align-content:start;gap:14px;display:grid}.client-dashboard-hero-action{width:fit-content;min-width:160px}.client-dashboard-eyebrow{width:fit-content;color:var(--ticket-blue);letter-spacing:.12em;text-transform:uppercase;background:#037ef314;border-radius:999px;padding:7px 12px;font-size:11px;font-weight:700;line-height:16px}.client-dashboard-hero h1{color:var(--ticket-black);letter-spacing:-.06em;font-size:clamp(2rem,4vw,3.45rem);line-height:1}.client-dashboard-hero p{color:#1e1e1eb8;max-width:58ch;font-size:16px;line-height:1.6}.client-dashboard-context{flex-wrap:wrap;gap:10px;display:flex}.client-dashboard-context-pill{color:var(--ticket-black);background:#ffffffc2;border:1px solid #8989892e;border-radius:999px;padding:8px 12px;font-size:13px;font-weight:600;line-height:18px}.client-dashboard-next-action{background:#ffffffd1;border:1px solid #8989892e;border-radius:24px;align-content:start;gap:10px;padding:24px;display:grid;box-shadow:inset 0 1px #ffffffb3}.client-dashboard-next-action-label{color:var(--ticket-grey);letter-spacing:.12em;text-transform:uppercase;font-size:12px;font-weight:700;line-height:16px}.client-dashboard-next-action strong{color:var(--ticket-black);letter-spacing:-.08em;font-size:clamp(2.5rem,6vw,4rem);line-height:1}.client-dashboard-next-action-caption{color:#1e1e1ead;font-size:14px;line-height:20px}.client-dashboard-primary-button{background:var(--ticket-blue);min-height:46px;color:var(--ticket-white);border:none;border-radius:14px;justify-content:center;align-items:center;padding:0 18px;font-size:14px;font-weight:700;line-height:20px;display:inline-flex;box-shadow:0 10px 22px #037ef338}.client-dashboard-secondary-link{color:var(--ticket-blue);font-size:14px;font-weight:700;line-height:20px;text-decoration:none}.client-dashboard-secondary-link:hover{text-decoration:underline}.client-dashboard-error{width:100%;color:var(--ticket-black);background:#fe891f14;border:1px solid #fe891f3d;border-radius:18px;padding:14px 16px;font-size:14px;line-height:20px}.client-dashboard-summary-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;display:grid}.client-dashboard-summary-card{background:#ffffffe6;border:1px solid #89898929;border-radius:22px;gap:8px;padding:22px;display:grid;box-shadow:0 14px 30px #14191f0d}.client-dashboard-summary-card strong{color:var(--ticket-black);letter-spacing:-.06em;font-size:clamp(2rem,4vw,3rem);line-height:1}.client-dashboard-summary-label{color:var(--ticket-grey);letter-spacing:.12em;text-transform:uppercase;font-size:12px;font-weight:700;line-height:16px}.client-dashboard-summary-card p{color:#1e1e1ead;font-size:14px;line-height:1.55}.client-dashboard-summary-card.tone-blue{background:linear-gradient(#037ef314,#fffffff5)}.client-dashboard-summary-card.tone-orange{background:linear-gradient(#fe891f14,#fffffff5)}.client-dashboard-summary-card.tone-amber{background:linear-gradient(#ffc26624,#fffffff5)}.client-dashboard-summary-card.tone-green{background:linear-gradient(#4caf5014,#fffffff5)}.client-dashboard-recent-card{background:#ffffffeb;border:1px solid #89898929;border-radius:26px;gap:18px;padding:24px;display:grid;box-shadow:0 16px 36px #14191f0d}.client-dashboard-section-header{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.client-dashboard-section-header h2{color:var(--ticket-black);letter-spacing:-.04em;margin-top:6px;font-size:clamp(1.4rem,3vw,2rem);line-height:1.1}.client-dashboard-section-link{color:var(--ticket-blue);font-size:14px;font-weight:700;line-height:20px;text-decoration:none}.client-dashboard-section-link:hover{text-decoration:underline}.client-dashboard-recent-list{gap:12px;display:grid}.client-dashboard-ticket-row{color:inherit;background:#ffffffeb;border:1px solid #89898929;border-radius:18px;grid-template-columns:minmax(0,1fr) auto auto;align-items:center;gap:16px;padding:16px 18px;text-decoration:none;transition:transform .18s,box-shadow .18s,border-color .18s;display:grid}.client-dashboard-ticket-row:hover{border-color:#037ef338;transform:translateY(-1px);box-shadow:0 12px 24px #14191f0f}.client-dashboard-ticket-main{gap:4px;min-width:0;display:grid}.client-dashboard-ticket-main strong{color:var(--ticket-black);white-space:nowrap;text-overflow:ellipsis;font-size:16px;line-height:1.4;overflow:hidden}.client-dashboard-ticket-id{color:var(--ticket-grey);letter-spacing:.08em;text-transform:uppercase;font-size:12px;font-weight:700;line-height:16px}.client-dashboard-ticket-meta{color:var(--ticket-grey);white-space:nowrap;align-items:center;gap:10px;font-size:13px;line-height:18px;display:inline-flex}.client-dashboard-empty{background:#f8f7f6b8;border:1px dashed #8989893d;border-radius:20px;justify-items:start;gap:10px;padding:24px 20px;display:grid}.client-dashboard-empty p{color:var(--ticket-black);font-size:16px;font-weight:700;line-height:24px}.client-dashboard-empty span{color:#1e1e1ead;font-size:14px;line-height:20px}@media (max-width:1100px){.client-dashboard-summary-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:900px){.client-dashboard-hero{grid-template-columns:1fr}}@media (max-width:640px){.client-dashboard-summary-grid{grid-template-columns:1fr}.client-dashboard-section-header{flex-direction:column;align-items:flex-start}.client-dashboard-ticket-row{grid-template-columns:minmax(0,1fr) auto}.client-dashboard-ticket-row svg{grid-area:1/2/span 2;align-self:center}.client-dashboard-ticket-meta{flex-wrap:wrap;grid-column:1}}.tickets-list-page{background:var(--ticket-bg);min-height:100vh;color:var(--ticket-black);font-family:Lato,Arial,sans-serif}.tickets-list-loading{padding:40px;font-family:Lato,Arial,sans-serif}.tickets-list-header{background:var(--ticket-white);justify-content:space-between;align-items:center;min-height:92px;padding:24px 40px;display:flex}.tickets-list-title{align-items:center;gap:8px;font-size:20px;line-height:28px;display:flex}.tickets-list-title strong{color:var(--ticket-black);font-weight:700}.tickets-list-title span{color:var(--ticket-grey);font-weight:400}.tickets-list-new-button{background:var(--ticket-blue);min-width:130px;height:44px;color:var(--ticket-white);border:none;border-radius:12px;justify-content:center;align-items:center;gap:8px;padding:12px 16px;font-size:14px;line-height:20px;display:inline-flex}.tickets-list-content{padding:16px 40px 0}.tickets-list-queue-row{background:linear-gradient(135deg,#ac531314,#ffffffeb);border:1px solid #ac53132e;border-radius:18px;justify-content:space-between;align-items:center;gap:18px;min-height:84px;margin-bottom:16px;padding:18px 20px;display:flex}.tickets-list-queue-copy{gap:6px;max-width:62ch;display:grid}.tickets-list-queue-copy strong{color:var(--ticket-black);font-size:18px;line-height:24px}.tickets-list-queue-copy span{color:#1e1e1eb8;font-size:14px;line-height:20px}.tickets-list-queue-toggle{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.tickets-list-queue-pill{background:var(--ticket-white);min-height:42px;color:var(--ticket-grey);border:1px solid #89898933;border-radius:999px;align-items:center;gap:8px;padding:10px 16px;font-size:14px;font-weight:600;line-height:20px;display:inline-flex}.tickets-list-queue-pill span{min-width:24px;height:24px;color:var(--ticket-brown);background:#ac53131f;border-radius:999px;justify-content:center;align-items:center;padding:0 6px;font-size:12px;font-weight:700;line-height:1;display:inline-flex}.tickets-list-queue-pill.active{color:var(--ticket-brown);background:#ac53131a;border-color:#ac53136b}.tickets-list-queue-pill.active span{background:#ac53132e}.tickets-list-toolbar{border:1px solid var(--ticket-border);border-radius:16px;justify-content:space-between;align-items:center;gap:24px;min-height:92px;padding:24px 20px;display:flex}.tickets-list-search{background:var(--ticket-white);border:1px solid var(--ticket-border);border-radius:12px;align-items:center;gap:8px;width:min(498px,100%);height:44px;padding:12px 16px;display:flex}.tickets-list-search input{color:var(--ticket-black);background:0 0;border:none;outline:none;flex:1;font-size:14px;line-height:20px}.tickets-list-search input::placeholder{color:var(--ticket-black)}.tickets-list-filter-row,.tickets-list-status-filters{align-items:center;gap:16px;display:flex}.tickets-list-filter-pill,.tickets-list-filter-button{border:1px solid var(--ticket-border);background:var(--ticket-white);height:44px;color:var(--ticket-grey);font-size:14px;line-height:20px}.tickets-list-filter-pill{white-space:nowrap;border-radius:32px;flex-shrink:0;padding:12px 20px}.tickets-list-filter-pill.active{border-color:var(--ticket-blue);background:var(--ticket-blue);color:var(--ticket-white)}.tickets-list-filter-divider{background:var(--ticket-border);width:1px;height:44px}.tickets-list-filter-button{border-radius:32px;justify-content:center;align-items:center;gap:8px;min-width:108px;padding:12px 20px;display:inline-flex}.tickets-list-table{width:100%;margin-top:16px;overflow-x:auto}.tickets-list-table-row{grid-template-columns:66px 290px 205px 148px 128px 92px 122px 128px;align-items:center;gap:20px;width:100%;min-width:1180px;display:grid}.tickets-list-table-row>*{min-width:0}.tickets-list-table-head{background:var(--ticket-white);border:1px solid var(--ticket-border);height:64px;color:var(--ticket-black);border-radius:16px 16px 0 0;padding:20px 16px;font-size:16px;line-height:24px}.tickets-list-data-row{background:var(--ticket-white);border:solid var(--ticket-border);height:60px;color:var(--ticket-black);text-align:left;cursor:pointer;border-width:0 1px 1px;padding:16px;font-size:14px;line-height:20px}.tickets-list-data-row:hover{background:#8989890a}.tickets-list-data-row.triage{background:linear-gradient(90deg,#ac531314,#fff 42%)}.tickets-list-data-row.triage:hover{background:linear-gradient(90deg,#ac53131f,#fff 42%)}.tickets-list-subject{color:var(--ticket-black);white-space:nowrap;text-overflow:ellipsis;font-weight:700;overflow:hidden}.tickets-list-muted{color:var(--ticket-grey);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.tickets-list-date-created{text-align:left;justify-self:start}.tickets-list-badge{white-space:nowrap;border-radius:64px;justify-content:center;align-items:center;height:28px;padding:4px 12px;font-size:14px;line-height:20px;display:inline-flex}.tickets-list-empty{background:var(--ticket-white);border:solid var(--ticket-border);min-width:1180px;height:120px;color:var(--ticket-grey);border-width:0 1px 1px;justify-content:center;align-items:center;font-size:14px;display:flex}.tickets-list-pagination{color:var(--ticket-black);justify-content:space-between;align-items:center;padding:68px 40px 32px;font-size:14px;line-height:20px;display:flex}.tickets-list-pagination-actions{align-items:center;gap:8px;display:flex}.tickets-list-pagination-actions button{border:1px solid var(--ticket-border);background:var(--ticket-white);height:44px;color:var(--ticket-grey);border-radius:12px;align-items:center;gap:8px;padding:12px 16px;font-size:14px;line-height:20px;display:inline-flex}.tickets-list-pagination-actions button:disabled{opacity:.5;cursor:not-allowed}@media (max-width:1000px){.tickets-list-header,.tickets-list-pagination{flex-direction:column;align-items:flex-start;gap:16px}.tickets-list-toolbar{flex-direction:column;align-items:stretch}.tickets-list-search{width:100%}.tickets-list-filter-row{flex-wrap:wrap}.tickets-list-status-filters{flex-wrap:wrap;gap:8px}.tickets-list-queue-row{flex-direction:column;align-items:stretch}.tickets-list-queue-toggle{width:100%}.tickets-list-queue-pill{justify-content:center}}@media (max-width:640px){.tickets-list-header,.tickets-list-content,.tickets-list-pagination{padding-left:20px;padding-right:20px}.tickets-list-new-button,.tickets-list-filter-button{width:100%}.tickets-list-queue-row{padding:16px}.tickets-list-queue-copy strong{font-size:16px;line-height:22px}}